What We Aiming For YOU

Listening You

We take phone calls – from members and non-members alike – at any and all hours. Whilst it is reasonable to hope that folk would call during ‘office hours’, sometimes emergencies crop up that need discussing there and then. Also, we get emails from everywhere and endeavour to respond to them within hours, if not minutes. That attention to the caller or emailer has often turned non-members into members as they benefited from our assistance, or were merely grateful for being able to bend our ear and vent their frustrations.

Responding You

As mentioned above, we endeavour to respond to emails quickly; sometimes licensing authorities are taken aback by the speed of our reaction/response to a licensing situation, which is often diffused by such swift intervention. We write letters and emails to licensing departments; attend local council meetings on members’ behalf; assist members to lodge appeals in the Courts on trade matters.

Guiding You

We found that whilst licence holders were expected to know the legislation that governs their livelihood, very few licence holders were actually provided with copies of legislation. So we got into the habit of providing new members with copies of the primary legislation & guideline. Then if a problem crops up, they can phone or email us and we can talk them through the relevant sections of the relevant Acts, to try to lift the fog of legalese that so often is difficult to interpret.

Right Help For You

We have always maintained that this Association does not pretend to be all things to everybody. Therefore we keep a database of experts in other related fields, starting most significantly with legal representation. We can put members in touch with taxi-wise solicitors and barristers for Committee hearings, written Advice and Opinions, and representation in Court.